The customer has the right to withdraw from the purchase contract for any reason, with no need to provide explanations and without any penalty.
The customer must send within 10 working days from receipt of the goods a registered mail with return receipt containing:
a) the written demonstration of the desire to exercise the right of withdrawal;
b) a detailed list of the goods to be returned
c) data relating to the refund method (e.g. bank account of the consumer who made the purchase).
It is also possible to send an e-mail to firstname.lastname@example.org, which has however to be followed by a registered physical letter with the data requested above within 48 hours.
This right does not apply to sealed goods, in particular to audiovisual products, once opened. The purchased good must be intact and returned in the original packaging.
The restitution burden is at the expense of the customer; the goods must be returned to the address of our store, Via Ugo Bassi 31 / f, 40121 Bologna.